The customer loyalty journey: from segments to experiences
One loyalty project, four methods: behavioural segments, elasticity per segment, a loyalty loop and an experiences questionnaire, planned month by month.
Fourteen years turning ideas into businesses that grow, as one person who gives your project everything. No agency, no handovers, and you own everything I build. I build the tech, read the data and run the marketing as one measurable loop, so growth compounds instead of leaking between three suppliers who never talk.
Services
No overpromising
Honest estimates you can actually plan around.
No endless meetings
Async updates, and progress you can see.
Focused on growth
Measured in revenue, not in busywork.
14 years hands on
Real engineering, not AI guesswork.
You own everything
Code, data and accounts. All yours.
No lock in, ever
Leave whenever you like, with the lot.
One person, accountable
My name is on every single line.
No overpromising
Honest estimates you can actually plan around.
No endless meetings
Async updates, and progress you can see.
Focused on growth
Measured in revenue, not in busywork.
14 years hands on
Real engineering, not AI guesswork.
You own everything
Code, data and accounts. All yours.
One loyalty project, four methods: behavioural segments, elasticity per segment, a loyalty loop and an experiences questionnaire, planned month by month.
Most businesses pay for ads that promise one thing and then send everyone to the same page that says another. A smart website closes that gap: one canonical site for search engines and cold visitors, and a variant of each page that continues the ad a visitor clicked, remembered with their consent, tested against real conversions, and edited through AI in the client portal instead of a CMS. Here is what that means, how it works under the hood, what it refuses to do with personal data, and two worked examples.
A worked five year cost model for owners who are paying more every month for a shop they do not own. What Shopify and Magento actually cost once apps, agency retainers, payment surcharges and forced upgrades are counted, what a Solidus build plus hosting and maintenance costs against that, and then the part nobody writes down: what a migration really involves, from the catalogue and the customer accounts you cannot move to the redirects, the payment tokens, the cutover and the rollback plan.
An honest platform comparison for owners of small and medium sized shops in Germany, Austria and Switzerland. Shopify, Shopware, Magento, WooCommerce and Solidus compared on what actually decides the outcome: who owns the store, what the bill looks like over five years, whether Kauf auf Rechnung and OSS VAT work without a fight, where customisation stops, and how hard it is to leave. Written for the person signing the invoice, not for their developer.
How structural equation modelling shows which guest experiences actually drive loyalty, with a hotel path model, total effects and an investment decision.
How to tell whether a loyalty programme changes behaviour or just pays for it: the three Rs, earn and burn design, breakage and the real liability.

1%of every invoice goes to a UK charity you pick.
A donation, never sponsorship. You choose the cause at onboarding.
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